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New York, NY – February 21, 2012 – Plum has fueled record sales in 2011 for its hosted IVR service, premise-based systems, and telephone survey platform.
To handle the growth, Plum is opening a fourth data center in Philadelphia, Pennsylvania. This will allow Plum to increase its overall capacity along with adding greater redundancy and disaster-recovery capabilities.
New York, NY – August 18, 2011 – Plum has improved service and uptime for all of the company’s customers with faster equipment and more capacity.
A new database cluster for the core database has more space to accommodate customer growth and incorporates servers that are six times faster. It also isolates the core database from the tool databases such as Floodlight and QuickFuse for better performance.
Detroit, MI – January 13, 2011 – OnStar is looking for the most original and compelling in-vehicle voice-enabled application through the 2011 OnStar Student Developer Challenge. Students enrolled at Carnegie Mellon University, Massachusetts Institute of Technology (MIT), University of Michigan, University of Texas and University of Toledo can vie for an opportunity to bring their ideas to the road.
Through the QuickFuse voice application development platform, OnStar will provide its unique vehicle data model to students who accept the challenge.
New York, NY – January 3, 2011 – Plum Voice announced today that QuickFuse has received a 2010 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Plum Voice was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies.
New York, NY – November 30, 2010 – Businesses and developers can now rapidly deploy automated voice applications around the world using one centralized platform that supports local numbers in more than 65 countries. The Plum Voice Hosted IVR platform and its associated tools enables customers to quickly build and deliver sophisticated telephony applications featuring advanced speech recognition and speech synthesis without the hassles of telecom infrastructure management.
New York, NY – November 3, 2010 – Plum Voice (http://www.plumvoice.com/) and New York Road Runners ("NYRR") (http://www.nyrr.org/) proudly announce that they are developing an Interactive Voice Response application ("IVR") that will allow spectators at the 2010 ING New York City Marathon to check a runner's race and medical status over any phone. Family members and friends can use the application to learn if a runner is receiving medical attention without having to contact race officials or search medical tents. The service will be offered in English, Spanish, German, Italian, Dutch, and French.
New York, NY – August 3, 2010 – Plum Voice proudly announces that more than 10,000 developers and business users created voice applications on the QuickFuse (www.quickfuseapps.com) cloud telephony platform in the 30 days immediately following its commercial release. The popularity of the QuickFuse platform is attributed to its intuitive visual interface that allows users to automate phone calls without the need to write code, learn a new programming language, or set up infrastructure in a data center.
New York, NY – June 22, 2010 – Developers and businesses of all sizes have long been challenged to find a sophisticated and intuitive tool for automating phone calls well. Tools that offer overly simple APIs are rarely practical for creating graceful call handling and optimal customer satisfaction. QuickFuse (www.quickfuseapps.com), a one-of-a-kind interactive voice response (IVR) editor and platform that's controlled from a web browser, puts APIs in the background and brings visual call flows to the foreground, allowing anyone to participate in the creation of dialogs that communicate with consumers, utilizing the most advanced speech technologies.
New York, NY – June 7, 2010 – In today's political and technological landscape, gathering critical information and feedback from voters and other constituents quickly and accurately is vital to moving campaigns forward. Plum Voice, the leading single-source provider of automated telephony solutions, announced the availability of its pollster version of Plum Survey Version 1.6, the first tool that allows users in the political and research-oriented polling industry to create one survey and deploy it over both the Internet and, via interactive voice response (IVR), the telephone in minutes. Plum Survey provides creators with real-time analytic tools and graphics to help navigate responses to identify trends, patterns and behaviors.
Kensington, NH – April 28th, 2010 – After evaluating several vendors, Remembered Voices (www.rememberedvoices.com), a unified phone and web service for the creation and management of voice recordings, is proud to announce the selection of Plum Voice (www.plumvoice.com), the leading single-source provider of Interactive Voice Response (IVR) solutions, as their interactive voice response (IVR) partner.
New York, NY – March 16, 2010 – Plum Voice, the leading single-source provider of Interactive Voice Response (IVR) solutions, today announced it has partnered with Tyler Technologies, Inc. (NYSE: TYL), a leading provider of end-to-end information management solutions and services for local governments. Plum Voice will supply its VoiceXML IVR platform to enable Tyler to deploy an automated voice application as part of its Eden Enterprise Resource Planning (ERP) solution designed for the public sector.
Norwalk, CT – March 2, 2010 – Technology Marketing Corporation today announced that the IVR System channel, sponsored by Plum Voice, has been launched as the newest addition to the TMCnet channel program. The new channel can be found at: http://www.tmcnet.com/channels/ivr-system
Boston, MA – February 2, 2010 – Plum Voice, the leading single-source provider of Interactive Voice Response (IVR) solutions, today announced that it has experienced record growth for year-end 2009. The company’s success is in part attributed to signing 60 new enterprise clients last year. In addition, Plum Voice’s new clients have extended their contract into 2010 and will continue to use the company’s IVR platform and services.
New York, NY – December 10, 2009 –Confirmit, the leading global vendor of software for Customer Feedback, Employee Feedback and Market Research, and Plum Voice, a single-source provider of automated telephony solutions, today announced a partnership to offer a complete data collection platform to North American customers. Confirmit will add Plum Voice’s interactive voice response (IVR) technology to complement its range of existing data collection solutions that include Web, telephone, paper and face-to-face. With Plum Voice’s IVR technology, Confirmit’s customers can create a flexible, fully automated telephone-based survey that collects and reports data in real-time, allowing companies to extend the reach and effectiveness of their Voice of Customer programs.
New York, NY – October 20, 2009 – Plum Voice, the leading single-source provider of automated telephony solutions, today announced that it has signed eleven new clients to use Plum Survey. Plum Survey is a new tool that allows users to create one survey and deploy it over both the Internet and the telephone. Plum Voice’s new clients include AlphaDetail, BOEING, Florida Health Care Plans, LASAR, Our Sunday Visitor, Saint Elizabeth Health Care, Sandvik Inc., University of California, San Francisco (UCSF), UFCW, and the Office of Congressman Kevin McCarthy in the House of Representatives.
New York, NY – July 15, 2009 – Plum Voice, the leading single-source provider of automated telephony solutions, today announced the availability of Plum Survey, the first tool that allows users to create one survey and deploy it over both the Internet and the telephone. Plum Survey also provides users with real-time analytic tools and graphics to help navigate responses to identify hidden trends, patterns and behaviors.
Certification for the Plum platform means that all of Plum's IVR solutions are VoiceXML 2.0 certified. Unlike other IVR solution vendors that offer one platform for hosting and another for on-site systems, Plum Voice offers a single, consistent yet flexible IVR platform that serves as the foundation for all of Plum's IVR solutions: Plum GlobalVoice hosted IVR, turnkey IVR systems, developer VoiceXML platform software and custom as well as pre-built VoiceXML applications.
Plum Voice has been awarded GSA (U.S. General Services Administration) certification, granting Plum preferred eligibility for contracts to serve U.S. federal agencies worldwide. GSA is the premier federal acquisition and procurement force offering equipment, supplies, telecommunications, and integrated information technology solutions to customer agencies. Earning GSA certification entails a rigorous process and not only verifies Plum's commitment to excellence in delivering high quality IVR solutions but also reinforces Plum's standing as a qualified vendor for government IVR.
Consistent with its commitment to the (W3C) VoiceXML standard, Plum is constantly expanding its IVR services and solutions to serve VoiceXML developers, a community that continues to flourish worldwide.
By offering UK-based developer accounts, Plum encourages even more developers to test out the Plum platform and discover for themselves why the award-winning platform is often hailed as the most versatile and reliable VoiceXML platform on the market.
With offices in New York, Boston, and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR (Interactive Voice Response) systems, we offer a unique combination of proprietary technology and complete professional services.
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