Plum Voice proudly announces that more than 10,000 developers and business users created voice applications on the QuickFuse cloud telephony platform in the 30 days immediately following its commercial release.
The popularity of the QuickFuse platform is attributed to its intuitive visual interface that allows users to automate phone calls without the need to write code, learn a new programming language, or set up infrastructure in a data center.
The IVR applications created on the QuickFuse platform range from simple call routing systems to complex programs that integrate with back-office data while utilizing speech recognition and text-to-speech. A survey of users indicates the value of the QuickFuse platform lies in the ability to visually map call flow and business logic as well as rapidly iterate voice applications using the platform’s versioning, cloning, and sharing capabilities.
QuickFuse was designed to reduce the cost of developing and supporting voice applications by empowering non-technical personnel with the ability to administer software that will automate any phone call through a web browser. Data shows that QuickFuse has attracted a user base mostly comprised of businesses that want to minimize the diversion of important technical resources to the tasks associated with creating and managing telephony systems.
“There’s an entire market of mainstream business users who need to easily build, change, and deploy voice applications without navigating an entire stack of telecom-related languages and APIs. This market has been under-served by current voice development tools that attempt to simplify telephony by limiting features rather than improving usability,” said Andy Kuan, Plum Voice CEO. “The immediate popularity of QuickFuse is a testament to the number of businesses that need a full-featured voice platform that is cost effective and easy to use.”
Businesses and developers can sign up for a free account at http://quickfuseapps.com/ to build applications that improve the caller experience.