While there are many ready-made IVR applications that can accomplish simple tasks, most companies need a custom IVR to interact with callers in a manner that is constant with its business and customer service processes. To that end, the Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for business of all sizes and industries, all over the world. An IVR’s primary purpose is to automate a company’s most frequent calls. In order to accomplish this task, an application must be developed that instructs callers to exchange information with the IVR in a user friendly fashion. Some advantages of implementing a custom IVR application include:
Tighter integration with existing data systems
Lower call transfer rates to customer service agents
Better integration with CTI systems
A user friendly caller experience
Higher ROI
Our IVR projects have ranged from the straightforward (retrieving an account balance on a gift card) to the specialized (encouraging smokers who are attempting to quit through daily phone calls). We’ve worked with companies from healthcare providers (tracking cancer patient symptoms) to museums (enriching the artwork-viewing experience with custom audio content). Plum has a lengthy track record of proven customer satisfaction unsurpassed in the industry.
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