Greek Austerity Protests

June 30, 2011

If you haven’t seen any footage of the rioting in Greece right now, you might want to check it out. The Greek parliament has been voting on austerity measures to stave off financial ruin, and the Greek public hasn’t liked it.

Thousands of protestors have clogged the square in front of the parliament building, throwing rocks and bits of concrete and whatever else they can grab.

Many have said they went there in peace but that the Greek police have been heavy-handed with their control measures. Without being there too, it’s hard to know for certain.

But in the videos you can see hundreds of protestors throwing projectiles, plumes of tear gas from the police everywhere and even police throwing rocks back at the protestors. It’s an ugly scene.

According to CNN, Greece received a bailout of $145 billion 18 months ago and is in need of another bailout, possibly as much as $170 billion. Contingent upon the Greek government passing austerity measures, that is.

The measures passed this week include privatization of state-owned property, tax hikes and cuts to government jobs and social security. All of which have enraged the Greek people.

Basically, international leaders (including the European Union and International Monetary Fund) said if Greece didn’t pass austerity measures, they wouldn’t lend any more money.

If Greece doesn’t get more help, it could not only default on the original loan but go under completely. According to CNN, Standard and Poor’s (S&P) has already lowered Greece’s credit rating to just above default—it now has the lowest S&P rating of any nation.

The worry is Greece going under, taking the rest of Europe with her and affecting the entire global economy. What enrages the Greek people so much appears to be not only the austerity measures but that their politicians allowed the financial woes in the first place.

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Getting a Feel For Your Vaca...

June 30, 2011

Anyone who knows me knows that Paris is my favorite city in the world.  I love the noise, I love the energetic feeling in the air, I love the romantic cobble-stoned streets, and the way the arrondisments wind around each other allowing one to be in Montmarte, then after a quick walk experiencing the sites and sounds of the Eiffel Tower.   I especially the love the food and wine, with the best culinary chefs and sommeliers making your meal perfect.

I was actually privileged to live in Europe for around 7 months.  Luckily for me, I speak French so it was much easier to assimilate, ask locals for sightseeing and restaurant tips, and communicate better overall.

However, many people traveling to a foreign country don’t have the privilege of speaking the language fluently or even conversationally.  I can’t tell you how many times I wish I had received better advice and visited more secluded spots in Spain, Italy, Germany, Etc.  My inability to communicate left me confused and without anyone to properly explain what exactly I was taking a look at.

Tourism is a huge part of the travel industry, with individuals primarily going on vacation in order to learn more about local history, sample authentic local cuisine, with the hope of being able to eventually navigate the city themselves.

But how is one supposed to do this when they are surrounded by people they can’t communicate with?  What if the native language is so fast or so foreign that even semi-fluent speakers don’t have a a clue what a person is saying?

This is where an Interactive Voice Response system can be of great assistance.  Here at Plum, we have created walking tours of cities like Paris in order to allow visitors the most rewarding experience possible.

Users simply go online, download or print out a map, and then follow the walking directions to get to various locals throughout the city.  Once a traveler has arrived, they need only call in to the specified number, and enter their location.  From there they will be regaled with history, facts, tidbits, and information, in their native language, about the city they are visiting.

Instead of wondering why everyone is so excited about some statue, users can instead get 100% of the information spoken to them in their native language.

That way, instead of walking around a city aimlessly, confused and unable to efficiently converse with anyone, users can simply call in to get all the details they are seeking.

It is cost effective, in that customers need only call in from a phone, efficient in that sales reps don’t need to spend timing offering basic travel tips, and convenient, since the dialog can be easily repeated or reaccessed.  This is a huge part of the travel and tourism industry that IVR can be of major assistance with!

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