As I was sitting in my car this morning in stop-and-go traffic, fresh from the weekend, I thought of how much easier my morning drive would be if only an IVR system was in place to ease me through my commute. Before I even set foot outside my door, an outbound calling system could ring me and update me on my desired method of transportation. I could subscribe to the service, enter all of my personal information, and receive updates about my preferred method of transport. If I chose to drive, I would rise to a call briefing me on the quickest routes, shortest wait times, and other potential factors that could influence my drive. If I wanted to take public transport, I could get information on bus, train, or metro schedules, informing me of the quickest and easiest way to get to where I am going. Delays? No problem. With a Plum Voice application in place, subscribers to an IVR transport system could find out the ideal route to get to work, and make it as easy and painless as possible.
Additionally, the system could be expanded. Pulling into a paid parking spot? Users could offer their vehicle and payment information. Attendants could call in to this very same system and verify payment and vehicle numbers. Users could refill meters, or pay for an additional hour of parking with a simple inbound call. Those public transporters out there could also buy tickets, and have confirmation sent to them either via email or on their phone to verify their payment. Not only would this IVR system save, time, it would also be eco-friendly by eliminating the need for tickets!
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