Outbound IVR is used by businesses and pollsters to proactively communicate with customers and populations through the phone via an automated call script. Once a call is connected, an interactive dialog delivers and collects information to the callee by integrating with a database system.
Administrators of outbound IVR campaigns need to know if callees received their calls or if they were not delivered due to busy signals, operator intercept, or answering machines. In addition, some businesses and organizations play different messages based on the callee type. In order to report the callee type and provide a mechanism for the IVR call script to play different messages to humans and answering machines, the Plum platform supports a feature called Callee type detection.
Callee type detection will distinguish whether or not a human picks up the phone before the call script is invoked, thus allowing for greater dynamism and control over the message played to the callee.
For more information, please see Plum’s Outbound Developer’s Guide at http://www.plumvoice.com/docs/hosting/
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