IVR Deconstructed

From Paul McCartney to Vampire Weekend, some of the nation’s favorite bands are on tour this summer, and most music lovers don’t want to miss a beat.  Our favorite performers are occupying some of our favorite venues on a nightly basis, and the concert going experience could be greatly enhanced by working in tandem with an IVR system.  There is an air of excitement surrounding everything involving the concert going experience and if vendors were to set up an IVR system, consumer’s encounters could be greatly enhanced.  The system could initially be set up so that concert goers could purchase tickets for their preferred act from virtually anywhere in the world.  Due to obvious concerns about scalping and hoarding, precautions could be put in place to ensure that callers from each number could only purchase a certain number of tickets.  The system would then have the capacity to store the consumer’s information, ensuring as fair and equitable a distribution of tickets as possible.  IVR systems with Plum Voice are designed to have infinite scalability, and from four ports to thousands, clients can build any size of system they desire.  In this way, systems would be prepared for the huge influx of calls when tickets go on sale.

Through the use of database integration, an IVR concert system could collect, process, and store user data so that they would only have to enter their payment information once, ensuring faster turnaround on their ticket procurement time.  In addition, they could find out about venue features, pre-order refreshments and merchandise, and find out about transportation options.  If a system could allow users to pre-purchase all of their concert accommodations in advance, it would allow people to carry around minimal amounts of money, making the experience breezy and stress-free.  Furthermore, subscribers to a concert provider’s IVR system could also preview tracks, find out information about set lists, and discover fun facts about their preferred musical ensemble.  An IVR system would both enhance the enjoyability level of the concert experience, and include practical IVR applications that streamline process as well!