It occurred to me the other day while I was driving that one thing the IVR industry could use is more shopping by phone. I don’t mean shopping online using a smartphone (which is convenient). I mean full-on IVR shopping with a complete menu of a store’s entire stock and all the options necessary to [...]
…continued from VoiceXML Wikis… Now that wikis are becoming somewhat more reliable than they were when they first came out, it’s time everyone had access. If you’re visually impaired, don’t own a computer or have access to a computer, VoiceXML-based applications may be the answer. A group of researchers from the University of the Aegean [...]
An article published in Biometric Technology Today explores the evolution of biometrics within IVR systems from its infancy twenty years ago until now. Nuance Communications was a small 12-person startup company in the early 1990s, and was in the process of developing both speech recognition and voice biometrics technology. Bob Morgen, the article author, was [...]
IVR applications running on the Plum Voice platform are critically dependent on customer access to telephones and telephonic technologies. Many, if not all, of Plum’s IVR applications at least partially function via inbound and outbound telephone calls. With the surge in mobile popularity, a large percentage of our clients (and, in turn, their customers) are [...]
Statistics can be endlessly valuable in successfully implementing interactive voice response (IVR) systems. Precise, clear-cut statistics can give developers, engineers and support staff a distinct idea of whom they are developing their product for. Here’s a few on mobile phones and Internet browsers: According to the Association of Credit and Collections professionals, a little more [...]
Back in the “olden days” we only had one, maybe two phones per household. They were all landlines and almost always in plain view of everyone in a hallway or common room somewhere. Picture Jimmy Stewart and Donna Reed in It’s a Wonderful Life when Mary’s on the phone with Sam Wainwright (“Hee haw!”) and [...]
Have you ever been driving out in the country and seen a row of old telephone poles along the side of the road with no wires left on them? Maybe they’re bare and lonely-looking, leaning over a little from standing in the wind for so long? Have you ever thought that maybe they’ll all look [...]