IVR Deconstructed

Plum Voice’s new cloud telephony program, QuickFuse, is the solution to fix problems with pre-packaged and impersonal IVR.  The program does not require a programmer’s assistance, a server in a data center, or any technical expertise.  Plum Voice’s developers have designed the program to have a remarkable usability level for general consumers.  All that is required to begin creating voice applications is a web browser.  QuickFuse allows users to create smarter voice applications in a very short period of time.  Voice applications, by their very nature, are programs that are utilized to make decisions.  Included in QuickFuse are built-in variables coded with a full set of mathematical operations, making branching effortless.  QuickFuse allows the user to manipulate strings, parse dates, and handle currency.  Additionally, Plum has included state-of-the-art text-to-speech engines allowing users to enable their customers to submit data telephonically and verbally.  Through the use of QuickFuse’s built-in modules, you can record messages, transfer calls, create menus, and recognize addresses, without the use of code.

Many users require that their IVR application link to the Internet, their network, their database, and their business.  QuickFuse allows users to do this quickly and seamlessly.  The application includes full support for open-standard SOAP webservices that send data to and from back-office systems.  Additionally, if users need to host their data, QuickFuse provides its own fully integrated database powered by Amazon SimpleDB.  QuickFuse makes application deployment quick and easy.  Upon subscribing, customers are given a choice of either a toll-free or local Boston telephone number on which to run their VXML applications.  Additional numbers can be easily procured as well, so scalability is limitless.  To deploy the application, users simply choose a phone number and select the run button to start making calls.  A powerful campaign interface has been coded in that will allow users to place outbound calls, and send along the application to thousands of targets.  Furthermore, QuickFuse stores every past revision ever saved, so viewing past edits, or deploying new or older versions of applications is simple and worry-free!