IVR Deconstructed

Plum Voice’s developers built QuickFuse to be adaptable for use by business in virtually any industry.  The usability of the program dictates that IVR applications can address a myriad of problems, and be deployed in a number of ways.  From its advanced retry logic, users are allowed to program the system to retry outbound calls, ensuring that messages are delivered in a timely fashion. There is also the easy to use REST API, that allows users to create campaigns by utilizing database tables. QuickFuse offers something for everyone.  A QuickFuse developer account entitles users to a plethora of customizable templates, which allow users to mold pre-configured applications explicitly to their needs.

Users seeking a virtual receptionist, a program that can qualify customer interest, route calls to the appropriate locations, and collect and parse data, can find a pre-configured template already in place in QuickFuse.  With the virtual receptionist template provided by QuickFuse, branching, prompting, and transferring has never been so straightforward or easy to use. Businesses can have virtual receptionists in place in mere minutes.  Users are able to build customer satisfaction IVR surveys to gather client feedback quickly and easily from their consumers.  With multipart prompts and commands that easily allow the application to collect data and insert it into the database, customer satisfaction measurement has never been so easy!  With QuickFuse’s outbound calling features in place, the application can act as a straightforward outbound notification application, where programmers can utilize QuickFuse’s simple prompts and retry features to ensure that their customers are alerted promptly.  For account management purposes, QuickFuse offers a template that allows clients to access account information, pay bills, and change their account status.  Developers are also able to name prompts, to ensure easy organization of application information.  QuickFuse comes equipped with various templates that can be used for running, cloning, and modifying applications once a subscription is in place!