IVR Deconstructed

From pre-school to PhD programs, back-to-school time is quickly creeping up on everyone.  The beginning of the school year is always an exciting time for all involved, but can quickly become burdensome and frustrating when necessary information is not made readily available to students and their parents.  From classroom supply lists to registration information, students nationwide are required to submit, retrieve, and process information prior to the beginning of each school year.  An Interactive Voice Response system powered by Plum Voice could help streamline this process for everyone from toddlers and their parents, to graduate students.  Learning institutions across the nation could utilize an IVR system to streamline everything from the enrollment process, to registration, and even be of use when releasing information about grading.

An IVR system could be put in place so that students, or their parents, could track their enrollment and ensure that every aspect of the enrollment process has been accounted for and every piece of information has been submitted.  After admittance, the IVR system could make registration possible.  Students could gather course descriptions and instructor information telephonically, and even submit their desired course schedule.  The system could interface with the database to make sure that everyone was properly registered and that all the student’s records were in order.  Students and their parents could call in and get information on required back to school items, or even purchase books and other supplies through the system.  As the school year progressed, instructors could submit updates and assignments through the IVR system, and even store grades so that participants could keep abreast of their progress.  Students could even utilize the system to schedule outbound calls to remind them of various assignments that are due, or even procure outlines of required readings or texts that have been submitted to the system.  There is truly a plethora of ways that an IVR system could be utilized by educational institutions to streamline their processes and ease the oh so difficult transition for students between summer and fall!