We receive a number of calls every week from companies that need to replace end-of-life IVR hardware and want a modern next-generation IVR system that supports open standards like VoiceXML, SSML, MRCP, and ABNF+XML. Plum is the perfect fit for any company looking to upgrade their IVR system to support web-based technology.
To avoid the capital expense of replacing an IVR system, many companies opt for a hosted IVR solution. Hosted IVR services should always have the most up-to-date software and hardware. That’s one of the biggest benefits of SaaS and cloud-based systems. However, over the past several months we’ve received a number of requests to replace IVR applications that are running on other vendor’s hosted platforms. Companies are looking to Plum to redevelop and redeploy their existing hosted IVR apps on the Plum platform. It seems that as some vendors are replacing their infrastructure to update systems with the latest technology, the platform upgrades they’re putting in place are not backwards compatible. We’ve heard from several companies that to continue their service with their current vendor they have to rewrite the entire application or pay their vendor to recreate existing programs to accommodate the upgrades. To Plum, this is an unnecessary and costly duplication of effort. No company should have to redevelop an application due to a platform upgrade. That’s why our hosted network and IVR platform is 100% backwards compatible. Any time we make a software upgrade we make sure that all applications running on the Plum platform will work error-free. We have several clients that still operate voice application built using VoiceXML 1.0 on our VoiceXML 2.1 platform.