We have discussed the topic of virtual banking and how it can be integrated with interactive voice response systems to both streamline and improve banking transactions. Another convenient potential feature that an IVR centered banking system could have would be an alert system.
Alert features could be integrated into already in place IVR banking systems, enabling customers to receive balance alerts (when a check had been deposited, or a withdrawal had been made), be alerted to potential identity theft or account fraud, update customers on their interest balance, and let customers know of any pending threat of modifications to their account.
IVR systems can be programmed to make a simple outbound call alerting customers to any changes in their account status the moment they happen. This instantaneous notification system can help customers prevent fraud, identity theft, and insure that all deposits are completed successfully.
Most banking customers check the status of their account daily. However, this can be at very off times in the day, like first thing in the morning or very late at night. A whole day of banking activity can have great effects on accounts, with huge transactions taking place over the course of mere minutes.
This type of interactive voice response system can integrate seamlessly with existing banking databases and allow customers continuous access to their accounts, and ultimate accessibility and portability at the same time.