For many of us, business travel is an everyday reality. Whether we are flying transcontinentally or 45 minutes away, many of us travel for business on a weekly or even daily basis. Business travel is worlds different than travel for leisure, with stringent time constraints and deadlines that must be met with little to no flexibility. Booking this sort of travel can be very difficult, as companies are often times located in inconvenient locations, requiring a lot of connecting flights and layovers. Booking this sort of travel can turn into a bit of a nightmare, as one needs not only to worry about flights but also rental cars and hotel arrangements. This can require visiting various websites, coordinating between several different vendors, and keeping track of massive amounts of information. An interactive voice response system would offer the perfect solution to this problem. Subscribers of a travel-themed IVR system could simply call in, specify at what time they needed a flight, hotel room, rental car, or restaurant reservation, specify whether they needed the exact time of if they were flexible, and the system would interface with various company websites and databases to return exactly the information they were seeking. The IVR system could promptly return results, then allowing users to book their reservations telephonically, on the go, and from anywhere. Subscribers to this type of IVR system could easily configure their preferences to get flight alerts and store travel information. As someone who books many business-related flights, this sort of system would offer welcome relief from the endless hours spent on Orbitz, Kayak, and Expedia attempting to book the perfectly coordinated flight.
