Our lives, both personal and professional, revolve around our computers. Most of our jobs require constant computer use, whether we are using word processors, photo-editing software, or email. In addition to work computer use, many of us use computers at home to social network, chat with our friends, and surf the Internet.
There is nothing more disconcerting for a computer user than to encounter the blue screen of death or the sad Mac face. To anyone who has experienced this icon, it means that your computer has encountered a fatal or near-fatal crash.
Second only to the awful sinking feeling that you will have to potentially spend hundreds of dollars on a new computer is the realization that you have not backed up your files. Anyone who has been 7 pages deep into a proposal or who is working on their Master’s thesis knows that there is nothing more perturbing than not being able to capture the glory of the first draft they wrote.
Thousands of work files can be lost if users don’t adequately back up their data, which can be extremely devastating if they are irretrievable. Sometimes people don’t remember to back up their data, which is where an IVR system could come in quite handy.
An interactive voice response system could assist users in remotely backing up their data. By interfacing with an online data storage website, users could call in and program a computer backup. Your computer would then automatically upload information to an online data storage site.
This IVR system would also be advantageous in that users could retrieve files from their computer while not directly in front of it. Have a presentation you forgot to send to yourself? This IVR system could simply interface with your computer so that you could upload your file to a file-sharing site and be ready to roll, all telephonically. Instead of being faced with the prospect of never seeing valuable data again, users could back up their data quickly and on-the-go!
