http://www.plumvoice.com/blog Plum Voice IVR Blog Tue, 21 Feb 2012 23:35:47 +0000 http://backend.userland.com/rss092 en Interactive voice response (IVR) systems are useful tools for healthcare providers. They help doctors’ offices remind patients about appointments, yearly checkups and the like. IVR is also proving to be a useful tool for patients as well, both in treatment and outside of treatment. At Plum, we’ve already ... http://www.plumvoice.com/blog/automated-voice-therapy Much of what’s out there as news today is uninformed, rhetorical and biased. And the blog posts and the comments attached to those blog posts are downright alarming. Although I don’t entirely blame the bloggers or the commenters. They’re only following the line of the media they read. ... http://www.plumvoice.com/blog/dear-media-be-objective Here we go again…still…whatever. The squabbling over patents to handset technologies continues among the tech companies. Like wild turkeys, blue in the face (literally). I need to accept this is happening, but I do feel like I’m taking crazy pills. Apple just won a legal battle against Motorola that may (or ... http://www.plumvoice.com/blog/handset-patent-suit-circus I’m just saying—from a purely scientific perspective—we don’t know everything yet, not by a long shot. According to Wikipedia, Stephen Hawking said we can’t prove any single theory with absolute certainty because we can’t do the infinite number of calculations that would require. Because it only takes one ... http://www.plumvoice.com/blog/journey-of-discovery What we don't know might fill another universe. That is, if you ascribe to the multiverse theory that there could be an endless number of universes existing at the same time…actually, at different times in history but at the same time…well, time doesn’t really come into play, actually…never ... http://www.plumvoice.com/blog/dark-energy Police cruisers are equipped with cameras to provide irrefutable evidence about what goes down when police and suspects interact. They’re an easy way to catch suspects doing and saying things they’re not supposed to, and an easy way to keep tabs on officers. This is a perfect example ... http://www.plumvoice.com/blog/turn-the-camera-on Multimodal is a hot buzzword in the interactive voice response (IVR) community. It means connecting to people using a variety of communication tools, such as phone, email and social media. Multimodal is important because it’s how we communicate with each other these days. We don’t just call or ... http://www.plumvoice.com/blog/multimodal-ups-response-rate Saturday Night Live’s Nasim Pedrad as Arianna Huffington on Weekend Update, discussing women’s issues: “You know, the New York Times has great coverage of this, Seth. And you can read all of it on the Huffington Post…because we copied it and we pasted it.” I didn’t include that quote ... http://www.plumvoice.com/blog/could-you-be-serious Pinterest users can follow the activities of other Pinterest users and can discover new content via recommendations provided by the website itself.  The website launched in closed beta in March of 2010 and is still currently in open beta.  New users must register and log in to Pinterest ... http://www.plumvoice.com/blog/oh-that%e2%80%99s-pinterest Here at Plum, we are a software engineering and technology firm that knows the market we operate within (interactive voice response or IVR) inside and out.  We have been in operation for about 12 years now, and we have expert operational knowledge of our product.  In addition, we ... http://www.plumvoice.com/blog/what-is-pinterest