Many of us are spread out in disparate parts of the country and even the world. The holidays are a time for us to reunite with family and friends, returning to our hometowns and catching up with people we haven’t seen throughout the year. It is a time many of us look forward to, and when are tucked into our childhood beds with visions of sugarplums dancing in our heads we are all happy. However, there is a lot of commuting and travel that must be done in order to wake up with our families on Christmas morning. Christmas travel can be an intense undertaking, filled with frustration and hassle. Wintertime puts extra stress and strain on the airlines, and there are flight delays, long lines, and bitter cold to contend with. An interactive voice response system could go far to ease the pressure and anxiety, by allowing travelers to purchase their tickets, monitor their flight, and enhance their travel arrangements, all on the go telephonically. Users could call in, search for the lowest-priced, most convenient tickets, and purchase them right there. They could also choose their seating arrangements, pre-check in, specify meal preferences, and purchase in-flight entertainment. The IVR system could also be programmed to make outbound calls in the event that flights were delayed, cancelled, or otherwise altered. Family member and friends could also utilize this IVR system to call in and make sure their loved one’s flight was on time. This would be a great system, and would go far in making holiday travel less stressful and ensuring that everyone returned home safe and sound, for a warm and happy family Christmas!
