I was taking a look at TMCnet.com, and stumbled upon an article expounding upon the differences between hosted and onsite IVR systems. Plum Voice offers both hosted and onsite systems for customers interested in integrating IVR solutions; both types of systems come with an array of benefits. There are also some key differences in between the solutions. The Plum IVR Hosting Suite is a hosted and managed service maintained in Plum’s hosted IVR infrastructure. Plum operates world-class data centers throughout the US and Europe, guaranteeing redundancy, scalability and reliability. Hosting an account with Plum guarantees subscribers rapid disaster recovery, unlimited port capacity, and fault tolerance. Customers hosting IVR applications with Plum Voice can rest assured that their data has been stored with the staunchest security protocols in place. For those who prefer to manage their own equipment, Plum Voice offers IVR systems as an integrated hardware and software package. On-site systems by Plum include all the necessary software and hardware to enable the swift deployment of customer’s IVR applications. Plum engineers build IVR systems on reliable, carrier-grade servers, enabling limitless scalability, from four ports to thousands.
Hosted solutions allow customers to get up and running quickly, and at a lower price point, but onsite systems allow for PBX integration, and are sometimes more cost-effective in the long run. Hosted systems are managed and monitored by Plum, ensuring solid service that is backed by fault-tolerant infrastructures. Onsite systems are also constructed by Plum and sent along to providers for onsite deployment. Turnkey systems include all hardware and software, and are built and integrated to the customer’s specifications. The decision between a hosted and onsite system has a lot to do with tech savviness of a company’s IT team. Many people start off with a hosted system, letting Plum take care of the details, and allowing them quick startup and accessibility. Oft times, customers migrate to full onsite systems as their business grows and they require high levels of database integration. Regardless of the location of the chosen system, Plum offers excellent IVR services complete with maximum scalability and reliability!
