One of our customer’s biggest concerns in contemplating hosted vs. on-site IVR systems is security. They often wonder how a hosted application can be comparably secure to a system housed on their premises. How can the security of a system be ensured if they don’t have physical access to it?
Plum’s hosted systems are arguably more secure than onsite system for several reasons. All hosted IVR systems are housed in state of the art data centers that are built with features like fault-tolerance, disaster-recovery, and infinite redundancy. The complexes where Plum hosts customer-facing IVR applications are built and maintained specifically with the intention of housing data applications. With that comes the physical assurance that every precaution has been taken to preserve and protect the servers running the applications.
Beyond that, Plum takes several steps to ensure that customer’s hosted applications, and the data housed and transmitted within these applications, is treated with the utmost security. Plum never stores customer data, and all data is sent and exchanged in real time.
In addition, Plum’s applications are built to ensure that they don’t hold or disseminate patient or customer identifiable information. All information, regardless of whether it is sensitive in nature, is received, processed, exchanged, and then summarily discarded in a safe and secure manner.
In order to ensure the secure transfer of data, information is both sent and exchanged using any type of encrypted protocol the client requests. Plum’s hosted systems are built with the capability of fulfilling any security requirement with regard to data transfer. In addition, Plum is PCI compliant, meaning that all applications (regardless of whether they are hosted or onsite) can be made PCI compliant in accordance with the safety and security standards stipulated for account data protection.