There are companies and people that insist on being constantly up-to-date with the latest and greatest software and technology. Whether we call them early adopters, trendsetters or innovators, it is important to many companies and individuals that they stay abreast of the current technological trends in both software and hardware.
Those who manage an IVR system onsite would argue that because they have personal access to the system’s operational functions, they can more easily and cheaply modify and update their application to function with the newest technology.
Whether this means replacing physical hardware with newer, potentially more efficient system components, or researching, uploading and integrating new software updates, some might assume that managing a system onsite offers the easiest and most efficient solution for staying constantly and consistently updated.
This is not actually the case. Hosting your application in one of Plum’s many data centers means that customers and companies will have immediate access to the most state-of-the-art features (both software and hardware) for their IVR systems.
Plum exclusively focuses on interactive voice technology. Since this is all that we do, we are typically the first to know about any new and exciting developments within the IVR community and the first to employ these technologies on our platform.
Since we have been operational for nearly twelve years (basically since the birth of IVR as a technology), we know the product inside and out. Many of our development engineers started with the company twelve years ago and are still with us today. We have the expertise to determine exactly which technologies will function best with our platform, and the knowledge and resources to be some of the first to know about new potential developments within the field.
In addition, we promptly update our technology to include the latest and greatest software and technology at our data centers. This means that our customers will instantly have access to new features and functions, without having to do any of the heavy lifting themselves. We do the research and then update our software and hardware accordingly.
Often times, incorporating new technology comes at no additional cost to the client. Their contract and pricing models stay the same, but they have immediate access to the newest technology simply by utilizing a hosted IVR solution.
This is the best of both worlds for many since they have access to and information about the new technology without dedicating hours on end to researching and installing.
While there are many benefits to hosting onsite, it increasingly seems like the most efficient, high-functioning way to go is a hosted IVR application. The security, cost and technology benefits of hosted IVR are undeniable, not to mention auxiliary benefits like energy efficiency.
Next year is the year of the cloud, and it seems like this is true for all types of technologies, including IVR.
