IVR Deconstructed

Every once in a while on the forum, I notice an IVR developer having issues with making outbound calls out internationally. 99.9% of the time, the IVR developer is not entering the correct number of digits that need to be made for the call to be dialed out.

So, just as a general tip, for placing international IVR calls, you can use the tel:url format:

tel:+{country code}{local number}

This would automatically check the country code and if it doesn’t match the current country, the international dialing prefix and country code are prepended to the phone number. This would ease the worry of wondering what the prefix is for each international call you make.

Hope this helps you IVR developers out there that need to do international dialing for outbound IVR calls.