If you’re opting to host your own IVR system, there are a lot of hardware and software options to consider. We want to help you understand them. As with most hardware purchases, you want to ensure that you get everything you want and nothing you don’t. Here are a few things to think about:
• Reliable – not all IVR systems are built equal. Make sure that your foundation is a carrier grade server with backup power supplies and fans in the event of a failure. Investing in quality here will pay off when you know that you can count on your server to perform.
• Connectivity – we recommend your system have the ability to interconnect with carrier and/or private branch exchange switches. You’ll also want a system that supports the various telecommunication protocols as well as VoIP.
• Scalability – make sure to know the potential growth of your needs and purchase appropriately. It doesn’t make sense to pay now for a huge IVR system that you won’t fully utilize for some time… but it also doesn’t make sense to purchase a system that doesn’t allow you to expand your infrastructure when that need arises.
• Software – first of all, make sure whatever you get is VoiceXML compliant. It’s a must for all your IVR applications. Next, get clearly define your business objectives and document the type of call you want to automate. Speech to text? Speech recognition? Multiple Languages? The best hardware on the market will not support your business objectives without the correct software and speech components.
• Support – does your hardware provider offer you real tech support in the event of a problem? Nobody wants to make that call, but if you have to the option better be available.
If you want to learn more about the details of an IVR system, or if you’re interested in purchasing a custom IVR system from us, please set up a free consultation and we’ll go over what your unique needs are and get you pointed in the right direction.
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