There are many options to consider when implementing IVR. One of those big decisions is whether or not to leverage hosted IVR as opposed to having in-house systems. There are advantages to both, but we feel that utilizing the Plum IVR Hosting Suite is a great, cost-effective solution for small and medium businesses that may not have the capital or expertise to host an IVR system themselves.
Hosted IVR is basically us taking care of everything for you. Your application is hosted on our secure servers. It’s administered seamlessly, meaning that your callers won’t know the difference between calling an in-house system or calling a hosted IVR application. Here are some of the advantages to choosing this option:
• Less Hassle – let’s face it, managing telephony servers and dealing with telecommunications companies is time consuming and frustrating. Hosted IVR removes all the hassle associated with insuring your IVR applications are taking calls 24×7.
• Easier Entry – IVR hosting allows companies who are considering interactive voice response but can’t afford the startup costs an opportunity to get in the game.
• No Maintenance – hardware breaks down… it’s inevitable. Let our experienced technicians handle the regular maintenance of your IVR system
• Reliability – If you’ve only got your in-house system and it does go down, you’re scrambling to fix it. With hosted IVR, there’s an entire server farm running applications and there’s redundancy between several geographically dispersed data centers.
• Technology – what happens in 5 years when your gear is underpowered maybe even obsolete? It’s our business to stay up to speed on the latest technologies. You’ll benefit from our need for the newest and shiniest toys.
• Scalability – you also might need to upgrade an in-house system because of the growing needs of your business. Again, if you’re letting us host your IVR that process is much easier.
• Support – get some peace of mind knowing that your system has 24-7 monitoring and support services available.
We could go on, but that’s a pretty good case for considering IVR hosting with Plum Voice. If you would like to know more, please contact us and set up a free consultation. We’ll help you make this important decision.
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