Benefits enrollment season at large enterprises is a demanding time of year for HR benefits professionals. The process can consume large amounts of paper that has to be prepared and processed, it demands frequent management of incomplete or inaccurate forms, and can impose high levels of disruption to normal work schedules. What would a viable solution be to this problem: an interactive voice response system for benefits enrollment. Such a system could provide an easier and less costly way to distribute benefit information, assure accuracy in terms of benefit selection, cost calculations, and submission completeness, and automated collection and entry of data into payroll and HR databases.
Engaging employees in the selection and planning of their benefits is a perennial challenge for HR department, but an IVR enabled system offers the convenience and ease of self-service that helps employees make the most of their company’s benefits offerings. The system includes many features that are designed for ease-of-use. Plum engineers design and build IVR applications with user-friendly call interfaces in mind. With added features such as the provision of an enrollment confirmation number, the IVR system ensures convenience. Benefits enrollment systems by Plum are able to handle a high call load at peak periods, and hosted IVR provides the scalability to accommodate these high call volumes. Plum’s hosted service is delivered on carrier-grade infrastructure, and housed in secure class-A data centers for maximum reliability. Plum provides for data exchange via secure HTTP. The interface between Plum data centers may be secured through a combination of IP blocking authentication and encryption using SSL. Other security mechanisms, such as virtual private networks, are also used as required.
