Thinking back on recent events that have occurred for me and my
co-workers during the last few weeks, I’ve come to realize that IVR
would be extremely useful in confirming receipt of packages. One of my
co-workers had attended a lacrosse game a couple of weeks ago, but prior
to attending the game, he had wondered why his tickets hadn’t arrived
yet. So, he called up the ticket seller to check to see if his tickets
had arrived yet. Similarly, I had been expecting a pass to arrive in the
mail for attending a convention and had thought about contacting the
convention providers about my pass (it had come in the mail a couple of
days afterwards though).
Instead of having to go through this process, ticket sellers (or other
businesses) could use IVR to send a notice to customers that their
package has arrived. An IVR application would be written and using our
IVR outbound system, they would be able to make calls to their customers
to confirm that a package has been sent and should have been received.
It sure beats having to track someone done to confirm a shipment. Just
another random thought on how IVR can be used to improve our lives.
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