So, today being the Boston Marathon, I thought about how useful IVR could be for an event like this. A couple of years ago, my uncle had run the Boson Marathon and I remember how difficult it was to find him after the race.
So, I thought, why not have an IVR system set up to call the family members of runners to inform them that the runner has finished the race and where the runner is now located.
This solves 2 problems:
1) Suppose the weather is cold and rainy. If the family members don’t want to wait outside the entire time, they can wait in an indoor location and head out once they receive the IVR call.
2) Runners wouldn’t have to wait long for their family members to show up. As exhausted as they might be, I’m sure they’d hate to wait for half an hour.
Just another idea of how IVR can improve our daily lives.
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