With the emergence of web-based open standards, small and medium size companies in a wide variety of industries implement successful IVR applications that save money by automating key customer contacts. Below is an example of the types applications that have improved efficiencies in various industries.
Retail:
Inventory and Pricing- provide access to inventory and products over the phone without the need for live agents intervention.
Store Locator- store locators provide a list of the nearest store and dealer as well as products available in those stores.
Employee Scheduling- allow remote works to log their time over the phone.
Enterprise:
Password Reset- save money by automating the password reset process.
Address Change- automated voice applications can collect address information through speech recognition.
Financial Services:
Bill Collection- outbound calls can solicit a response from delinquent account as well as collect payments via credit card, or check.
Telephone Banking- make transfers, check balances, and change contact info.
Stock Portfolio Management Service- check stock quotes and change/select 401K elections over the phone in an automated fashion.
Fraud alert- alert customers of potential fraud without the need for a live agent.
Utilities
Power Outage Notification- save money by notifying customers before they call to reports an outage.
Work Order Automation- manage workforce efficiencies by collecting work order information and status from technicians in real-time.
Schedule Technician Visit- reduce agent time by allowing callers to schedule a technician visit in a fast and automated fashion.
Pay Bill- allow callers to pay bills 24X7 by collecting credit card or check information.
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