Another week is upon us. As I was in my car undertaking my daily commute to work, I couldn’t help but wish that I could get a jump on morning with a little help from IVR. Even for those smart phone users, there is little to be done with the your cell phone in the midst of bumper to bumper morning traffic. This got me to thinking of how an IVR system could come in handy, allowing commuters to prepare for the upcoming week. For me personally, there is nothing more invaluable than the ability to check my email prior to my arrival at the office. This is nearly to impossible to achieve when trying to navigate my car through sticky traffic situations, which is where an adept IVR system comes in to play.
An Interactive Voice Response System equipped with ASR and TTS could be engineered to access caller’s in and out boxes on their email accounts, read existing messages via phone, and allow users to compose emails through the use of TTS engines. In this way, subscribers could hear their pre-selected message read out loud to them prior to the beginning of work via the use of blue tooth or speaker phone. They could either hear previews, or hear full messages, and skip over and categorize messages as they saw fit. Remote mailbox organization would be made possible in a situation such as this, and subscribers wouldn’t have to use up valuable work hours establishing mail rules, and categorizing and organizing their mailbox. In addition, if an urgent message came across their desk, users could also utilize this system to draft and send outgoing messages telephonically. ASR and TTS engines would be put in place allowing the system to recognize the user’s voice and enable them to respond to messages as necessary. An IVR system would serve the dual function of making commute time valuable and allowing for remote organization of the workplace!
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