Throughout Plum’s ten-year history as a hosted and premise-based IVR provider we have worked with a number of organizations to conduct studies for the National Institute of Health (NIH). Using our IVR technology we’ve carried out programs to collect information about cancer patients’ pain, administered smoking cession programs, and managed a number of varying patient surveys.
Using IVR to collect data from patients is more cost effective than traditional phone interviews and since the patient is not speaking with a person, the automated IVR dialog helps to control for social desirability bias. In addition, program administrators can place proactive outbound calls to patients, or received calls via an 800 number. All data collected by Plum’s IVR surveys is available for review in real-time.
For more information about IVR Surveys please visit http://www.plumvoice.com/plumsurvey