Our week of exploring and discussing the various facets of the Plum Voice IVR Survey tool is coming to a close with information about the analysis features included in the package. The Plum Voice IVR Survey tool allows administrators to qualify both the amount of respondents any given survey will be allowed, and the duration of time the survey will go on for. Users may quickly and easily access statistics throughout the length of the survey, and track user response rates and survey progress. Once the survey has ended, administrators will be able to fully analyze the results and identify hidden trends, patterns, and behaviors.
The survey tool includes features that allow survey administrators to run in-depth reports on all respondents, or on just a filtered subset. Graphical analysis is available in the form of histograms, pie charts, line diagrams, and even maps. Plum has created the survey tool to include reporting features that make it easy for anyone working with the data to pull summaries and graphs in an easy and understandable fashion. These graphs are great for inclusion in presentations and lectures, and can enhance any report on data findings.
In lieu of running a report, users can instead get a list of respondent data by establishing filters for any value or item included in the survey, so that they may inspect responses individually. Filters can apply to the response method, the answers to a particular question, the caller ID, or even the IP address. If users already have their own suit of reporting tools in place, they can also easily download the respondent data directly to a CSV file that can be imported into a preferred spreadsheet or database tool as well. The Plum Voice IVR survey tool has been equipped with a wide breadth of state-of –the-art IVR features that allow users to utilize the tool in a straightforward and accessible manner, and reach the users they are targeting. Because Plum Voice designed their survey tool to be a blank slate, developers in any industry or profession can effortlessly adapt it to meet all of their analysis needs.
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