In the previous installment, the various design features of Plum Voice’s IVR Survey Tool were expounded upon. In this post, we will dissect the assorted delivery methods and options available. After the initial design phase is complete, developers are able to push the survey into testing mode. They can utilize either a local Boston or an 800 number that is provided with each survey account to test their creation. Developers are able to move seamlessly between editing and testing mode, so they can fully grasp the look, feel, and sound of their survey before it is rolled out to consumers. The tool allows for limitless editing before initial deployment, so any number of individuals can input their thoughts into the developmental process
Plum Voice realizes that not everyone is comfortable using the Internet to answer survey questions. Conversely, not everyone wants to answer the phone either. The Plum Survey builder allows developers to deploy the survey with IVR, via email, or at a fixed URL. Plum Voice provides the only do-it-yourself survey tool to reach the entirety of any respondent population short of sending someone to knock on doors.
The web version of a survey can be embedded into an email or a website, or you can send contributors a link that goes to a standalone webpage. The phone version of survey is just a phone call away for participants. Developers can design the tool so that respondents may call in, or have the Plum Survey make outbound calls to them. Designers can upload a contact list and check off call targets easily and accessibly with this tool. Plum Voice has endeavored to create a survey tool that is easy to work with on the developer end, and easily accessible on the respondent end. The tool allows for maximum usability, so that businesses may reach their consumers simply and effortlessly.
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