Many Plum IVR Survey platform users have created applications using the tool in interesting and unintended ways to solve problems that fall outside the scope of a standard survey. It’s always great when companies find new uses for a product that were not considered during its inception. For instance, we have several customers using the IVR Survey platform to implement employee wellness programs, provide dynamic emergency notifications, collect information from mystery shoppers, qualify leads, and direct calls based on caller input. The possibilities for the tool seem endless and we’re always amazed at our customers’ innovative use cases.
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