We just rolled out another new feature in QuickFuse—Exit to Survey—that lets you integrate a voice application with a post call survey by using Plum’s new FloodLight platform.
Conducting customer-satisfaction surveys after consumers contact your call center help you collect important information about customer opinions and satisfaction and tell you whether they’d recommend your product or service to others. They also help identify areas that need improvement, which call agents are most effective and which agents need more training.
With this new feature you can easily configure IVR applications to handle customer inquires in an automated fashion, route calls to the right agents and invite customers to participate in surveys immediately following their conversations with call reps. With QuickFuse and Floodlight, you can easily configure applications that manage all of the various call center functions.
