IVR Deconstructed

New features for the survey builder coming soon!

1. A per-survey option allows you to save data even if the user hangs up the phone before the survey is complete.
2. There is a global escape operator that allows you to set a keycode like “*0″ that transfers you to another number.
3. You can now add freeform text and prompts between questions, to provide context or directions.
4. The interface for the page editor has been enhanced to allow you to type long questions in without needing to scroll through the textbox left and right.
5. You can insert a subdialog into any part of a survey by providing a URL. The subdialog will be able to capture the responses entered so far on the current survey page, provide anything that VoiceXML is capable of like a complex prompt or dialog, and then return to the survey. It can also provide a result that the survey can branch on with skip logic.
6. A per-survey option to hide the “<<Prev” button on the web version has been added.
7. Web surveys are now optimized for viewing on iPhones.
8. Validation for web surveys has been reworked so that error messages appear in more user-friendly ways.