Plum’s outbound IVR platform is used for automated alerting and message notification. A number of companies’ IT departments have recently used Plum’s platform to build notification systems that alert IT support staff of system and help desk issues. The Plum IVR platform integrates with IT ticketing systems and can send dynamic messages to engineers to alert them of issues in real-time. In addition, IVR applications can be programmed to play customized scripts that apprise the technician of the specific issues. Because Plum’s platform is web based and flexible, dynamic messaging helps IT teams more effectively address issues and solve problems in a more expedient manner.
Anyone can sign up for a free account to access the Plum platform and outbound call queue system. Here’s a link to Plum’s developer site: http://www.plumvoice.com/developers