TMC recently wrote an article about Plum’s new outbound IVR features. The article can be found here: Outbound IVR
The new outbound IVR features include the following:
▪ Throttling options to control the flow and speed of outbound calls.
▪ Comprehensive downloadable reports and analytics.
▪ Advanced retry and callee detection options.
▪ If an IVR survey has reached its respondent limit, all campaigns running for that survey will be paused and the status indicated when viewing the campaign is “Max Respondents Reached”.
These features can be used to improve all outbound IVR call campaigns including:
Customer Satisfaction Surveys
Political Polling
Payment Collections
Medical Reminders
Appointment Reminders
Emergency Notifications
Prescription Refills
Travel Updates
Please feel free to sign up for a free developer or Plum Survey account at http://www.plumvoice.com/
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