Plum solutions are built from components that have been reliably deployed in hundreds of thousands of settings. Plum employs proven, hardened server hardware that offers state-of-the-art reliability, redundancy, and remote manageability. Telephony gateway components are manufactured by Intel Dialogic and have collectively handled billions of calls. The software architecture adheres to the VoiceXML IVR standard that has been adopted by major carriers and large call centers for handling millions of calls daily. The result is a complete carrier-class solution that is affordable to most enterprises.
Plum provides both onsite systems and hosted IVR solutions. Customers can mix and match as desired for convenience and redundancy. Systems may also be deployed at multiple locations; VoiceXML applications can run simultaneously on a network of VoiceXML gateways located practically anywhere. In addition, employing VoiceXML IVR systems allow for the creation of “write once, run anywhere” applications, eliminating dependence on vendors of proprietary IVR systems and software. VoiceXML applications, whether written by Plum or other developers, can run with little modification on any standards-compliant VoiceXML Interpreter.