SSL is short for secure sockets layer, and it is a protocol initially developed for transmitting private documents or information via the Internet. It essentially works through a cryptographic system that secures a connection between a client and a server. Many websites used this protocol to obtain confidential user information. Plum Voice supports SSL encryption, and it is used primarily in the survey tool. SSL encryption provides users with the ability to send encrypted survey links to the participants. The survey link and survey pages will be encrypted during transmission from user’s account to their respondents. Survey respondents answers will be encrypted as they are delivered into the analyze section of survey accounts. If customers request an export, they will be delivered to their computers in an encrypted format. SSL encryption provides the ability to encrypt real-time data transfers. In order to stay in compliance with HIPAA regulations, Plum recommends that users utilize SSL encryption.
