It’s hard to believe another year is coming to a close! Thanks to our loyal clients, we’ve had another record-breaking year of growth and look forward to providing more innovative IVR tools and services in the coming year. In this newsletter we look back at the product launches and improvements to service that helped us achieve success in 2010.
2010 Product and Service Highlights
In November, Plum Expanded its Global Presence to Include an Additional 50 Countries.
Businesses and developers can now rapidly deploy automated voice applications around the world using one centralized platform that supports local numbers in more than 65 countries. The Plum Voice Hosted IVR platform and its associated tools enables customers to quickly build and deliver sophisticated telephony applications featuring advanced speech recognition and speech synthesis without the hassles of telecom infrastructure management.
In June, Plum Voice Launched QuickFuse, an Intuitive Cloud Telephony Service that Eliminates the Need to Code Voice Applications.
Developers and businesses of all sizes have long been challenged to find a sophisticated and intuitive tool for automating phone calls. Tools that offer simplistic APIs are rarely practical for creating real-world call handling applications that ensure optimal customer satisfaction. QuickFuse, a one-of-a-kind web-based IVR application editor and delivery platform, puts APIs in the background and brings visual call flows to the foreground, allowing anyone to participate in the creation of dialogs that communicate with consumers. This approach to IVR development proved to be so compelling that one month after the QuickFuse Launch, 10,000 voice applications had already been developed on the QuickFuse platform.
Also in June, Plum Unveiled a New Pollster Version of the Plum Survey Platform to Allow Pollsters to Design, Deliver and Analyze Web and IVR Surveys Instantly.
In today’s political and technological landscape, gathering critical information and feedback from voters and other constituents quickly and accurately is vital to moving campaigns forward. Plum Voice, the leading single-source provider of automated telephony solutions, now offers a pollster version of Plum Survey Version 1.6, the first tool that allows users in the political and research-oriented polling industry to create one survey and deploy it over both the Internet, phone and through mobile devices. Plum Survey provides creators with real-time analytic tools and graphics to help navigate responses to identify trends, patterns and behaviors.
For more information about the products listed above, or to discuss upcoming features and services, please contact the Plum team at info@plumvoice.com or directly at 800-995-7586.
