Plum Voice just yesterday announced the release of QuickFuse, a new program explicitly designed for creating interactive voice applications. Aptly named because of the appearance of the program, developers can select modules that execute everything from digits input questions to multi-part prompts. After the module has been selected, placed into the application, and formulated, users can easily fuse the applications together quickly and easily. QuickFuse essentially offers users a visual mock up of their call flow, and a way to swiftly and simply modify it. If any prompt becomes irrelevant, instead of having to peruse and tediously edit an application, a developer can simply log in, delete or move a prompt, and reconnect the call path accordingly. Essentially, the program eliminates the need to write pages of code, and allows users to simply drag and drop nodes to create a fully featured IVR application. The visual representations offered in QuickFuse greatly improve it’s usability, and it is quite easy to spot a lone node that is disconnected or improperly placed. Within minutes, developers can have a working prototype of their desired IVR voice application.
The creation of an application that allows developers to visualize call flow is unparalleled and lends itself to a high-level of usability by anyone. Need to run a voice application by the marketing department? With QuickFuse, various members of your team can log into the program and personally view the application exactly as it is set up. Plum Voice developers explicitly eliminated heavy front-end code from the application, as they wanted to create a call flow log that could be used and edited by everyone, not only those who can write and read comprehensive code. After the application has been set up and constructed, users can very comfortably test it by selecting the run feature. QuickFuse will call users up on the appropriated telephone number, and follow them through the application. In the testing phase, users will be able to view ever prompt, input, branch, and block highlighted, so that they understand exactly how the application has been constructed. Users can see the paths taken and errors encountered in realtime, so that they may tailor their application exactly to their specifications. The interactive development offered by QuickFuse allows users to create hundreds of voice applications seamlessly, rapidly and effectively delivers the perfect customer experience.
Leave a Reply