IVR Deconstructed

Continuing our exploration of Plum Voice’s new cloud telephony program, QuickFuse, we wanted to elaborate on why QuickFuse is so usable, and how it makes building IVR applications so easy. QuickFuse offers developers a powerful, intuitive editor where they can create completely customizable IVR applications. QuickFuse was designed to be a three-step process in which users drag modules to the canvas, wire the selected nodes to the receptors of other nodes, and then run the application to try it out. Plum’s developers wanted to make sure that there were not burdensome steps necessary for subscribers to edit their applications, so the application is built in a way that users can easily view the application they have created, quickly run through it, and modify any node by simply connecting it to an alternate receptor. As users build their applications, QuickFuse keeps track of all voice prompts that have been written throughout the construction process. The recordings will initially be computer-synthesized, but the application also includes the option to recording voice prompts over the phone, or uploading recordings for each phrase.

QuickFuse allows customers to share applications with other users, and search the applications library of pre-uploaded templates. Users don’t have to start off from a completely blank slate, but rather can customize the templates Plum has included in the QuickFuse library, making the application even more usable. Users are also able to deploy applications to phone numbers from a complete management interface. Typically, most voice applications are data-oriented. The simple database panel built in to QuickFuse allows users to upload and download tables of data that user’s applications can access and modify. An application programming interface (API) gives customer’s in-house business systems the same access to the database panel as well. Developers worked to make the API’s in QuickFuse extremely accessible to every type of application, so that users may seamlessly integrate with their internal systems!