Over the weekend, I had received a text from Gamestop notifying me that Red Dead Redemption would be available at midnight on Tuesday, May 18th and that I could finish paying for my game on Monday at 10:00pm. This was a bit different from previous experiences that I had with Gamestop.
For past games that I had pre-ordered, I had received an outbound IVR call from Gamestop that notified me about when my game would be available. I remembered that the IVR message left for my phone would be following:
IVR system: “Hi! This is Ashley from Gamestop calling to let you know that <name of game> is available at midnight on <release date>. You can join us on <day before release date> at 10:00pm to finish your payment. We hope to see you there!”
I felt that these IVR calls from Gamestop were pretty effective in helping me remember when my game was coming out, as opposed to their new method of just sending out a text message.
Just another random thought about how IVR can be used to improve our (gaming) lives.
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