For Business > Self Service IVR
It’s no surprise that the vast majority of customers prefer a self-service option when one is available. However, when it comes to voice channels, interactive voice response (IVR) tends to get a bad rap.
Automating phone calls isn’t just for the contact center anymore. Voice remains a dominant customer service channel across industries and companies that provide efficient, user-friendly self-service. With automation, companies stand to benefit from improved customer satisfaction and lower operating costs.
Luckily, it’s never been easier to create great voice applications. With the Plum Voice platform, you get a reliable, secure, scalable, customer service channel that can handle a broad range of use cases and business processes and provides a great user experience.
Not all tasks require humans to complete them. Automate frequent tasks or requests for fast, efficient service. Then use call data and analytics to optimize voice applications for even better service.
Regardless of the volume of inbound calls a company receives, a self-service application allows callers to get the information they need without waiting in a call queue. This results a better customer experience, which enhances the brand overall.
Plum’s platforms are designed to integrate with back-end CRM systems and other databases, which allows businesses to access information and business logic to further customize their self-service offerings for a better customer experience.
The cost of an automated phone call is significantly less than the cost of a live agent. Maximize customer support resources by letting a self-service system handle common inquiries.
Automate your most frequent calls for fast access to common questions and to free up agents for high-touch service.