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Plum Voice offers two distinct communications platforms for users to create powerful voice applications. Plum provides free and open access to our products and documentation, and supports an online user community of developers.
Plum DEV is a mature, programmable communications platform that allows developers to create applications in VoiceXML for interactive voice response (IVR), telephony, call routing, and messaging. DEV utilizes APIs for smooth integration with other IT and telephony systems.
Fuse is Plum’s rapid application development platform where users can visually model workflow logic. It includes a library of modules that cover all of the requirements for IVR, messaging, telephony, and data management for building powerful communications apps. Fuse offers unsurpassed life cycle management tools.
VoiceTrends is an analytics toolkit built into the DEV and Fuse platforms. Built specifically for voice applications it provides advanced usage and performance data, and A/B script testing that developers can use to perform continuous analysis, optimization, and maintenance of communications applications.
Each platform has their own set of documentation pages that provide extensive information detailing their functionality, as well as guides explaining how to take advantage of and implement each platform’s unique features.