IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Bandwidth
In computer networks, bandwidth refers to a measurement that reflects available or consumed data communication resources.   Read more...
Barge-in
Interactive voice response (IVR) applications use the barge-in feature to limit (or not in some cases) when a user would be able to put in information into the application.   Read more...
Bargein
In an automated telephone system, the bargein feature allows users to move rapidly through prompts, interrupting the system to quickly navigate to the next prompt.   Read more...
Base Stylesheet
The Base Stylesheet describes the default setting for all HTML 4.0 elements in Mosaic Web browsers (Netscape Navigator and Internet Explorer). The Base Stylesheet is used by developers for basic editing in HTML 4.0.   Read more...
Beta
In the software release lifecycle, the beta phase of software development is typically the last iteration of the software offered in pre-release, prior to widespread circulation.   Read more...
Biased Questions
Biased questions are questions that are asked with the intent of eliciting a certain reply from a survey respondent.   Read more...
Bit
A bit is a single binary digit. Unlike a single decimal digit representing a value of 0 through 9, a bit holds a value of either 0 or 1. Similarly, while decimal numbers are, implicitly, base 10, binary numbers, which are composed of many bits, are base 2.   Read more...
Bit Rate
The bit rate defines the data rate, or the number of bits that are either sent or processed per a unit of time.   Read more...
Bit Stuffing
In telecommunications, bit stuffing is the insertion of data bits that do not carry information. Bit stuffing is a practice utilized in data transmission and serves various purposes, including synchronizing bit streams that have dissimilar bit rates, or to fill buffers or frames.   Read more...
Block
The block element is a form item.   Read more...
Boolean Built-in Grammar
Boolean built-in grammar inputs include affirmative and negative phrases appropriate to the current language.   Read more...See also: Grammar
Booting
In computing, booting refers to the set of operations performed by a software system at the point at which the physical device is turned on.   Read more...
Break
The break tag in a VoiceXML application instructs the TTS engine to insert a pause into synthesized text, with the length of the pause being a user-specified time value determined either in milliseconds or as a predetermined size value.   Read more...See also: TTS
Bug
A bug, or a software bug, is a term that describes an error, failure, mistake, or flaw in either a computer program or software system.   Read more...

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Term of the Day

Disconnect
The disconnect element is used to disconnect a specific call leg in a VoiceXML document.