Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.
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Click one of the letters above to be taken to a page of all terms beginning with that letter.
- A cache is a temporary storage area where data that is accessed constantly can be stored for quick access. The caching feature of the Plum IVR operates like a proxy cache. However, for on-site Plum IVR systems, this caching feature must be enabled or else nothing will be cached. Read more...
- Call Completion Rate
- The term, call completion rate, refers to the total number of successfully completed inbound or outbound calls versus the total number of calls that were placed or received. Read more...
- Call Transfer
- In telecommunications, call transferring is a technology that allows a party to transfer an ongoing call along to an attendant, extension, IVR system, or a message recording service. Read more...
- Callee type detection
- Callee type detection is a feature for the Plum IVR Outbound System that is used to figure out whether the receiving end that picks up an outbound call (the “callee”) is a human or an answering machine. For outbound calls that are not picked up, callee type detection marks whether the failed call is a result of going to a fax machine, getting a busy signal, getting a no answer, or going to an operator. Read more...
- Calling Campaign
- A Calling Campaign is used to contact a specific population over the phone by placing a series of outbound calls through an interactive voice response system (IVR). Read more...
- An acronym that stands for the phrase, Completely Automated Public Turing test to tell Computers and Humans Apart, it is used in computing to ensure that data and information that is being submitted and input via a website is done so by a human. Read more...
- The catch element associates a catch with a document dialog, or form item. Read more...
- Cell Relay
- In telecommunications technology, cell relay describes the process used for transferring data in fixed length packets (referred to as cells). Read more...
- In telecommunications networking, a communications channel acts as both a physical transmission medium (ex. the physical connection between initiating and terminating nodes of a circuit) or as a path for conveying signals and data from one point to another (ex. electrical or electromagnetic signals). Read more...
- Child tag
- VoiceXML, which is an XML format, is structured as a tree of elements, or text enclosed in markup tags. Nesting tags creates a hierarchy of elements that is traversed by the Plum VoiceXML platform to direct your callflow. A child tag is a tag that is enclosed by another tag. VoiceXML has limitations on the valid types of child tags for each VoiceXML tag. Read more...
- The choice element serves several purposes: It specifies a speech and/or dtmf grammar fragment that determines when that choice has been selected, the contents are used to form the prompt string, and it specifies the URI to go to when the choice is selected. Read more...
- In VoiceXML applications, the clear element is used to reset one or more form items. Read more...
- Cloud Computing
- Cloud computing is a term that describes user software functionality and storage capacity provided as a service infrastructure that is operated remotely, as opposed to an onsite hardware infrastructure. Read more...
- The completetimeout property determines the length of silence required following user speech before the recognizer finalizes a result. Read more...
- Confidencelevel is a VXML property that specifies the speech recognition confidence level. Read more...
- Conjoint Analysis
- Conjoint analysis is a technique that is used to estimate the value subjects place on a product or service’s attributes or features. Read more...
- Cookies go by several different names including HTTP cookies, web cookies, and browser cookies. Cookies allow for an information exchange between a website and a user's browser. Read more...
- Country Code
- The country code in telephone dialing is represented as a three-digit number. Read more...
- CSV stands for comma-separated values which is a file format that is used to store tabular data in plain texts. Read more...