IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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ECMAScript
ECMAScript is a scripting language that is supported by the Plum Voice VoiceXML IVR Platform. ECMAScript, strictly speaking, refers to the standard developed by ECMA International in ECMA-262, but it is more commonly known by its most popular dialect: JavaScript.   Read more...See also: Exit, Flash Player, JavaScript, JavaScript engine
Else
The else element is used in conjunction with the if tag.   Read more...See also: Elseif, If Conditional
Elseif
The else if element is used to specify additional content when all other else or if statements have evaluated to false.   Read more...See also: Else, If Conditional
Embed
An EMBED is a VoiceXML element that is used to embed content into a voice application.   Read more...See also: VoiceXML
Emphasis
The emphasis element allows developers to specify the level or stress of spoken words enclosed in the emphasis element.   Read more...
Encode
In a telecommunications system, the term, encode, refers to the conversion of data by the use of code, which typically consists of binary numbers.   Read more...
Enumerate
The enumerate element is used to read a list of menu choices to a caller, using either TTS or a user-defined audio file.   Read more...
Error Handling
The ability to prepare, find, and fix any errors that may be located within a website or application.   Read more...See also: Catch
Event Handler
The subroutine called to handle inputs by a user or system. Also known as 'listeners'.   Read more...See also: Exit
Exit
The exit element returns control to the interpreter context that determines what to do next.   Read more...See also: Attribute, Document Object Model, ECMAScript, Event Handler
External Grammar
An external grammar is an element of grammar that is defined in a file separate from the VXML application file. The grammar is defined in a separate external file and then is incorporated back into the VXML document through referencing.   Read more...See also: Grammar

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Disconnect
The disconnect element is used to disconnect a specific call leg in a VoiceXML document.