IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Click one of the letters above to be taken to a page of all terms beginning with that letter.
Help
The help element is an abbreviation for .   Read more...
Hosted Environment
Hosted environment, as it relates to Interactive Voice Response (IVR) services, is a facility or data center where a third-party has established technical infrastructure to run its IVR systems.   Read more...
Hosting
Providing a managed service to many clients from a centralized infrastructure. Plum offers world-class IVR hosting service to businesses of all sizes.   Read more...
Hotspot
A hotspot is a functionality that allows one device to be connected to another via the Internet.   Read more...
HTML
Typically referred to by its acronym, HyperText Markup Language is the main markup language for web pages.   Read more...
HTTP
The commonly accepted abbreviation for hypertext transfer protocol, HTTP is a protocol that facilitates the communication transfer of hypertext-based files between both local and remote systems.   Read more...
HTTP GET
The method used for requesting a resource from a web server, optionally submitting some data along with the request. A part of the HTTP protocol.   Read more...See also: HTTP POST
HTTP POST
A method for submitting data to a web server and a part of the HTTP protocol. This method is typically used instead of GET when the submission is expected to change resources on the server or cause side effects.   Read more...See also: HTTP GET
Hub
A hub, also known as a network hub, is a piece of equipment that is used to connect multiple Ethernet devices together so that they may behave like a single network segment.   Read more...

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Term of the Day

Disconnect
The disconnect element is used to disconnect a specific call leg in a VoiceXML document.