IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Help: The help element is an abbreviation for . Read more...See also: IVR
Hosted Environment: Hosted environment, as it relates to Interactive Voice Response (IVR) services, is a facility or data center where a third-party has established technical infrastructure to run its IVR systems. Read more...See also: IVR
Hosting: Providing a managed service to many clients from a centralized infrastructure. Plum offers world-class IVR hosting service to businesses of all sizes. Read more...
HTTP GET: The method used for requesting a resource from a web server, optionally submitting some data along with the request. A part of the HTTP protocol. Read more...See also: HTTP POST
HTTP POST: A method for submitting data to a web server and a part of the HTTP protocol. This method is typically used instead of GET when the submission is expected to change resources on the server or cause side effects. Read more...See also: HTTP GET

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A protocol used for communicating data across a packet-switched internetwork using the Internet Protocol Suite, also referred to as TCP/IP.