IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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If Conditional
Used to express branching based on specific criteria. The most common use of this would be If-Then-Else. If the condition evaluates to true the application then the application runs another set of code. Else implies that the condition evaluated to false and runs a different set of code.   Read more...
Incompletetimeout
The incompletetimeout property gets or sets the duration of silence at the end of an utterance, after which a recognition is considered finished.   Read more...See also: Completetimeout, IVR
Inline Grammar
A grammar element specifies a permissible vocabulary for user interaction and an inline grammar is a list of phrases and subgrammars included within the grammar element.   Read more...See also: Grammar, IVR
Inputmodes
The inputmodes property is able to both enable and disable DTMF and voice.   Read more...See also: IVR, Property
Interdigittimeout
In an IVR application, interdigittimeout is the amount of time an application should allow for a user to enter a numeric value of their keypad.   Read more...See also: IVR
Internet Protocol
A protocol used for communicating data across a packet-switched internetwork using the Internet Protocol Suite, also referred to as TCP/IP.
IP
An abbreviation for Internet Protocol.
Item
Items are the fundamental structural units used to configure VoiceXML applications.   Read more...See also: IVR
IVR
Interactive Voice Response, a technology that allows a computer to detect voice and keypad inputs, typically used to automate dialogue during a phone call.   Read more...See also: Assign, Break, Calling Campaign, Choice, Completetimeout, Confidencelevel, Data, Disconnect, ECMAScript, External Grammar, Field, Filled Block, Form Interpretation Algorithm, Grammar, Help, Hosted Environment, Incompletetimeout, Inline Grammar, Inputmodes, Interdigittimeout, Item, JSGF Grammar, Noinput, Nomatch, Onsite System, Outbound, Phoneme, Prompt, Property, Prosody Element, Query, Record, Return, Scratchpad, Sensitivity, SRGS+XML, Subdialog, Submit, Telephony, Token, TTS, Voice, VoiceXML

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Internet Protocol
A protocol used for communicating data across a packet-switched internetwork using the Internet Protocol Suite, also referred to as TCP/IP.