IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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If Conditional
Used to express branching based on specific criteria. The most common use of this would be If-Then-Else. If the condition evaluates to true the application then the application runs another set of code. Else implies that the condition evaluated to false and runs a different set of code.   Read more...See also: Else, Elseif
Incompletetimeout
The incompletetimeout property gets or sets the duration of silence at the end of an utterance, after which a recognition is considered finished.   Read more...See also: Completetimeout
Initial
In a typical mixed initiative form, the initial element is visited when the user is initially being prompted for form-wide information, and has not yet entered in the directed mode where each field is visited individually.   Read more...
Inline Grammar
A grammar element specifies a permissible vocabulary for user interaction and an inline grammar is a list of phrases and subgrammars included within the grammar element.   Read more...See also: Grammar
Input
Input refers to a point in a device, process, or channel that accepts data communications exchanged between information processing systems and the outside world.   Read more...
Inputmodes
The inputmodes property is able to both enable and disable DTMF and voice.   Read more...See also: DTMF, Grammar, Property, VoiceXML
Interdigittimeout
In an IVR application, interdigittimeout is the amount of time an application should allow for a user to enter a numeric value of their keypad.   Read more...See also: DTMF, Nomatch, Property
Internal Validity
In survey research, internal validity indicates the rigor with which a study was conducted. Internal validity is the standard criteria against which research results are judged.   Read more...
International Telecommunication Union
The International Telecommunication Union (or ITU) is a contributing agency to the United Nations that is responsible for drafting and regulating of information and communication technologies.   Read more...
Internet Protocol
A protocol used for communicating data across a packet-switched internetwork using the Internet Protocol Suite, also referred to as TCP/IP.   Read more...See also: Telecommunication, VoIP
Interoperability
The term interoperability refers to the ability of technologies or systems to work together in both providing and accepting services from other technologies or systems.   Read more...
IP
An abbreviation for Internet Protocol.
IP Address
An Internet Protocol address is a tag attached to every device that performs networking operations on the World Wide Web (ex. computers, printers).   Read more...
IP-PBX
An Internet Protocol Private Branch Exchange is a telephone system that is designed to simultaneously deliver voice or video over a data network while operating with the public switched telephone network (PSTN).   Read more...
iPhone
The iPhone is a line of phones designed and market by Apple Inc.   Read more...
ISDN
Integrated services digital network, or ISDN, is a set of communications standards that enable simultaneous transmission of data (or other network services) over circuits that are part of the public switched telephone network (PSTN).   Read more...
Item
Items are the fundamental structural units used to configure VoiceXML applications.   Read more...See also: Form

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Term of the Day

Disconnect
The disconnect element is used to disconnect a specific call leg in a VoiceXML document.