IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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LAN: A local area network (LAN) is a computer network that functions to connect computers with devices or other computers. Read more...
Latency: Latency is the measurement of time delay experienced in a system. Read more...
Leaf Document: Leaf documents are VoiceXML documents that make reference to a root document, which is also a VoiceXML document. Leaf documents are used in conjunction with a root document to organize VoiceXML scripts in a structured manner. Read more...See also: Root Document
Link: A link element may have one or more grammars that are scoped to the element containing the link. Read more...
Log: The log element allows an application to generate a logging or debug message, which a developer can use to help in application development or post-execution analysis of application performance. Read more...

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The disconnect element is used to disconnect a specific call leg in a VoiceXML document.