IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

LAN
A local area network (LAN) is a computer network that functions to connect computers with devices or other computers.   Read more...
Latency
Latency is the measurement of time delay experienced in a system.   Read more...
Leaf Document
Leaf documents are VoiceXML documents that make reference to a root document, which is also a VoiceXML document. Leaf documents are used in conjunction with a root document to organize VoiceXML scripts in a structured manner.   Read more...See also: Root Document
Link
A link element may have one or more grammars that are scoped to the element containing the link.   Read more...
Log
The log element allows an application to generate a logging or debug message, which a developer can use to help in application development or post-execution analysis of application performance.   Read more...

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Term of the Day

The disconnect element is used to disconnect a specific call leg in a VoiceXML document.