IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Leaf Document
Leaf documents are VoiceXML documents that make reference to a root document, which is also a VoiceXML document. Leaf documents are used in conjunction with a root document to organize VoiceXML scripts in a structured manner.   Read more...See also: Root Document
Link
A link element may have one or more grammars that are scoped to the element containing the link.   Read more...
Log
The log element allows an application to generate a logging or debug message, which a developer can use to help in application development or post-execution analysis of application performance.   Read more...

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Hosting
Providing a managed service to many clients from a centralized infrastructure. Plum offers world-class IVR hosting service to businesses of all sizes.